Did sound suddenly stop playing on your laptop and you are wondering what went wrong? Well, different factors may be responsible for this. Resolving this problem involves a bit of trial and error. We present some suggestions on what you can do to fix your laptop audio problems.

First checks

The audio issues you may be having with your laptop might be as a result of something simple that you have somehow not thought of yet. For instance, It may well be that you have muted sound without even realizing it. Take a look at the sound icon in the system tray to make sure there is no crossed red circle beside the speaker icon. Press the external mute button or click on the sound icon to try activating sound. Also, if you are using a third-party media player, such as a DVD player, make sure that its mute button hasn’t been activated.


In some cases, audio issues may be resolved with a simple reboot, especially on Windows laptop. Many of the operating system’s problems are sometimes sorted this way. Issues may come up when a laptop has been left on for a long time. This is why it is recommended to try restarting your machine to see if that is of any help.

Check sound drivers

It is time to check the state of your laptop’s sound drivers if you have achieved no success in resolving your issue up to this point. To do this, you need to navigate to Device Manager (search Device Manager in the Start menu). Click the arrow next to “Sound, video and game controllers” to see if there is a red or yellow exclamation mark next to your sound driver. Such a mark, if present, indicates the driver is either corrupt or out of date. Try to update the driver by right-clicking and selecting the option for that. If no update is found, uninstall the driver and restart your laptop. Attempt will be made by Windows to reinstall the driver on reboot and that may help deal with the problem.

Update BIOS

Audio issues on some laptops have been associated to the BIOS. It has been observed that certain notebooks, including some from Toshiba and Sony, may require a BIOS update to get sound working again. On these laptops, the problem may arise after receiving an upgrade or doing update installation. So you should visit the website of your device manufacturer and check for the latest BIOS update available to download. Alternatively, you could just check to see if your sound device is enabled in the BIOS – it could get disabled sometimes.

Use Microsoft Fix It

Windows laptop users can make use of Microsoft Fix It troubleshooting solutions to resolve sound problems. These offer very easy means of dealing with these issues. You simply need to download and run the Microsoft Fix It troubleshooters. First use the sound playback solution available on Microsoft’s website and follow that up with the hardware troubleshooter.

After trying all these tips, you should hopefully have your laptop audio problems fixed without having to pay anyone to do it. But it is probably time you got in touch with a technician if none of these helps.


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